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Reservations via the website

Booking via our website provides you the posibility of a special offer of early check-in and late check-out. The early check in and late check out is subject to availability on arrival at the hotel for check in and on the day of departure for late checkout. No guarantee can be made prior to arrival for early check in or late check-out. 

The offer is only available for booking within a 60 day window period of arrival and or departure. 

The offer is only valid for booking via www.premierplacehotels.com

 

Reservations‚Äč

Your room is reserved up to 1pm on the arrival date. You must guarantee your reservation at the time of booking; all non-guaranteed rooms will be released three days prior to arrival.

You can guarantee your room by giving your credit card details at the time of booking or by paying for your room in full when you make the reservation up to three days prior to arrival.

 

Payment

Reservations can currently be made up to 12 months in advance.

Premier Saver bookings – all bookings made against the Premier Saver rate will be charged as soon as the booking is made through the Premier Place website or any time thereafter at the sole option of Premier Place.  Premier Saver is non-refundable, therefore all charges for the room will be taken at time of booking to the card given by the individual entering the credit card details during the booking process. By accepting the terms and conditions of the booking you are accepting these payment terms and conditions in full. No extra charge will be taken for making a payment from a credit card, however Premier Place reserves the right to change this policy as and when required, dependent on updates, changes to the business systems and or functionality. If the non-refundable payment for a Premier saver booking could not be processed and collected by Premier Place for any reason whatsoever (including due to incorrect or fraudulent credit details or lack of available balance or approval from credit card service providers), Premier Place has no obligation to hold or guarantee your booking and in such cases bookings previously confirmed will automatically stand cancelled.

 

Cancellations

Cancellation of a room reservation must be made 3 days prior to the arrival date unless stated otherwise on your booking terms and conditions.

If you cancel a room reservation before 3 days on the day of arrival and have paid for the room in advance, a full refund will be processed to the same payment method.  A cancellation reference will be given and must be retained as proof of cancellation.

If you cancel a room reservation after 3 days on the arrival date and have not already paid for the room in advance you will be charged for one night's accommodation per room booked.  A cancellation reference will be given and must be retained as proof of cancellation.  The customer will be issued with a receipt for this charge.  The payment will normally be processed before 9am the next day.

Failure to cancel before 3 days on the day of the arrival gives Premier Place the right to charge for one night's accommodation or as per the cancellation policies attached to the your booking.  The client will be issued with a receipt for this charge.  The payment will normally be processed before 9am the next day.

If you decide to shorten your stay you must inform the reception team by 12pm on the day of your departure, you will be charged the cost of one night's accommodation per room booked if you inform us after this time.

Bookings made after 1pm on the day of arrival are non-refundable, and are subject to the standard cancellation terms.

Premier Saver - No cancellations, amendments or refunds can be made. Offer is available at selected Premier Place only and is subject to availability. Please check alternative dates if your selected date is not available.

 

Arrival and Departure

Check in is available from 2pm on your date of arrival.

Please let your chosen Premier Place know if you are likely to arrive after 11pm.

Your room must be vacated by 12 noon on your day of departure. Failure to leave your room by this time may result in additional charges up to and including the cost of one night's accommodation.

Early check is available at an additional cost, subject to availability.  A late check-out can also be arranged up to 4pm on the date of your departure, for an additional fee, subject to availability. Post 6pm, the full day rate will be charged.  Please contact the hotel for more information.

 

Particular requirements

Family rooms offer accommodation for two adults and up to two children aged 15 and under (and a child under 2 years in a cot), or a maximum of 2 adults.  A family room will consist of a Queen size bed, a sofabed and/or a pull out bed. Please contact your chosen hotel directly if you require more information.

Some of our hotels have interconnecting rooms that can be provided, with an advanced booking and subject to availability.

Premier Place can provide cost at no extra charge.

Most Premier Place hotels offer family rooms, these hotels are indicated throughout the directory and when making a booking through the website.

A twin room may vary hotel to hotel, and will either consist of a queen size bed (in most hotels) and a sofa bed or 2 single beds. Please contact your chosen hotel directly for more information.

Most of our hotel provide both smoking and non smoking rooms, however some are fully non - smoking so please check with your hotel if you have any specific requirements. You can also request your preferred option at time of booking.

All of our Premier Places have rooms which are specially adapted for customers with disabilities. If no disabled room is available at the hotel of your choice we will contact neighbouring Premier Places to help find suitable accommodation for you.

Although Premier Place will make every possible effort to accommodate your personal requests, all rooms and special requests are subject to availability. We apologise in advance if your particular requests cannot be met.

 

Breakfast

Breakfast is served in the hotel restaurant between 6.3 0am and 10am. Local variances may apply so please check with your hotel on arrival.

'Kids eat free' breakfast offer:

- One breakfast per child only to be taken in the restaurant. Up to a maximum of two children can eat free per adult purchasing a full breakfast.

- The offer applies to Premier Place residents only.

- The Premier Place 'Kids eat free' breakfast offer applies to children aged 15 and under.

- Children aged 16 and over, and children of any ages accompanied by an adult purchasing a continental breakfast will be charged the adult price for breakfast.

 

Please Note

We regret that, with the exception of assistance animals, no pets are allowed in Premier Place.

Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system.

Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.

You must not advertise, market or otherwise offer any Premier Place room for sale either on its own or as part of a combined offer.

Premier Place is part of Tasland Hotel Management (THM).

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Jalan Raya Juanda No 73, Sidoarjo 61254 Indonesia

t. +62 31 868 5555

f. +62 31 868 1234

premier-place@premier.com

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